A Consulting Firm Speeds Up Client Question Turnaround

The situation

A small consulting firm's engagement history — proposals, statements of work, and past reports — lived across individual consultants' inboxes. New team members took weeks to get up to speed on client context, and routine client questions pulled senior consultants away from billable work.

How Kalruck's model could apply

1. 1

   Centralize engagement documents

   Proposals, SOWs, and reports are uploaded into the firm's Business Brain.

2. 2

   Activate a Support Assistant

   The Support Assistant drafts first-pass answers to client questions grounded in engagement documents.

3. 3

   Consultants review, not draft from scratch

   Consultants review and send drafts instead of starting every reply from a blank page.

4. 4

   New hires ramp up faster

   New team members ask questions about client context instead of digging through old email threads.

Themes this points toward

• Less repetitive work
• Faster decisions
• Faster onboarding
• Centralized Brain

This is an illustrative scenario, not a measured result from a real customer engagement.