Blueprint
Customer Support Brain
A blueprint for answering common support questions consistently, using your own documentation instead of generic scripts.
Data to provide
- Support documentation
- Troubleshooting guides
- Return and refund policies
- Product or service FAQs
Workspace usage
- Support requests appear as threads your team can review
- Unresolved issues become tasks with the conversation attached
- Track what's answered, in progress, or resolved
Expected workflow
- 1
Centralize support content
Upload your support documentation, troubleshooting guides, and policies.
- 2
Activate a Support Assistant
Configure a Support Assistant to answer from your documentation.
- 3
Escalate what it can't resolve
Unresolved issues create a task for your team automatically.
- 4
Review and refine
Use recurring questions to spot gaps in your documentation.
Setup checklist
- Upload your support documentation and FAQs
- Add your current return/refund policies
- Activate a Support Assistant
- Optionally activate an AI Receptionist for general enquiries
- Invite your support team to AI Workspace
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