Where retail support breaks down
Support tickets pile up with the same questions your catalog and policies already answer.
Product questions
Customers ask about stock, sizing, and specs faster than staff can respond.
Order status
Order and shipping questions repeat across every channel.
Returns policy
Policy answers vary depending on who's answering.
Promotions
Current offers are hard to keep consistent across support and site.
From your data to real outcomes in Retail & E-commerce
1. Business Data
Your documents, tools, and records.
2. Brain
Organized into one trusted source of truth.
3. AI Assistance
Use the Brain to think, act, and assist.
4. AI Workspace
You and your AI Assistance collaborate.
5. Business Outcomes
Real results for your business.
A typical customer support workflow
AI Assistance built for Retail & E-commerce
Every Assistant below shares the same Brain — no duplicated setup, no separate knowledge base per Assistant.
Support Assistant
Answers product and order questions using your catalog and policies.
Sales Assistant
Helps shoppers find the right product and answers pre-sale questions.
Marketing Assistant
Keeps promotional messaging consistent across channels.
Website Assistant
Keeps your storefront content and policies current.
Want to see how AI Assistance operate day to day? Explore all AI Assistance
What Retail & E-commerce teams get out of Kalruck
- Faster customer response
- Less repetitive work
- Centralized Brain
- Better follow-up
- More bookings
- Happier customers
Frequently asked questions — Retail & E-commerce
Can Kalruck answer questions about our product catalog?
Yes. Connect your catalog and policies, and AI Assistance can answer product and order questions grounded in that data.
Does this replace our e-commerce platform?
No. Kalruck works alongside your existing store — it doesn't replace your checkout or inventory system.
Can it check real-time order status?
AI Assistance answer using the data and documents you connect. Real-time order lookups depend on what you make available to your Brain.
How does this reduce support tickets?
Common product, shipping, and returns questions are answered automatically, so your team focuses on issues that need a human.
Can the AI Assistant recommend products?
The Sales Assistant can help shoppers find relevant products based on the catalog information in your Brain.
Will pricing and promotions stay accurate?
AI Assistance answer from the current data in your Brain, so keeping your Brain updated keeps answers accurate.
Is this suitable for a small independent shop?
Yes — Kalruck scales from a single storefront to a multi-channel retail operation.