The pattern behind most enquiries
Hours, pricing, availability, policies — the majority of customer questions repeat, yet each one still takes a human to answer. That's time your team could spend on the enquiries that actually need judgment.
How an AI Receptionist handles them
An AI Receptionist answers from your Business Brain — your stated hours, policies, and services — rather than guessing. When it's uncertain, it escalates instead of improvising, so your team still catches anything that needs a human.
Capturing leads and booking requests
Beyond answering questions, an AI Receptionist can capture a visitor's contact details and interest, or collect a booking request for your team to confirm — turning a routine question into a tracked opportunity.
Where it actually runs
Today, this runs through your website's public chat widget and inside AI Workspace, where your team can review conversations and follow up on anything flagged.
Frequently asked questions
Does it work outside business hours?
Yes — it can answer questions any time your website is live, not just during staffed hours.
Can it book appointments directly onto our calendar?
It captures booking requests for your team to confirm; it doesn't place a booking directly on a live calendar today.
What if it can't answer a question?
It's designed to escalate rather than guess, so your team can step in on anything it's uncertain about.