What job does the Support Assistant do?
Configured as a Custom Assistant on Kalruck's platform (built on the same Customer/Technical Support templates), the Support Assistant handles repetitive support questions consistently and hands off what it can't resolve.
Answers common support questions
Uses your Brain's documentation and policies to respond consistently.
Troubleshoots with documented steps
Walks through steps you've already documented, rather than guessing.
Creates a task when unresolved
Hands off to your team with context when it can't fully resolve an issue.
Keeps answers consistent
Every customer gets the same accurate answer, regardless of who's asking.
What does it use from your Brain?
The Support Assistant doesn't own its own knowledge — it consumes your Brain, the same trusted source every other Assistant uses.
- Support documentation
- Troubleshooting guides
- Policies
- FAQs
- Approved instructions
A typical support request
What it can do
Grounded troubleshooting
Follows your documented steps rather than inventing generic advice.
Consistent answers
Uses the same approved information for every customer.
Task handoff
Creates a task in AI Workspace when a human is needed.
How the Support Assistant works with your team
AI Assistance participate in AI Workspace alongside your team — the shared place where conversations, tasks, and files live together.
Threaded conversations
Support requests appear as threads your team can review.
Tasks
Unresolved issues become tasks with the conversation context attached.
Status updates
Track what's answered, in progress, or resolved.
Reactive — available today
The Support Assistant responds when a customer asks a question via chat on your website or in AI Workspace.
Proactive — planned
It does not proactively reach out to customers or monitor systems for issues today — it responds to requests as they come in.
See the full picture at AI Workspace.
Where the Support Assistant fits
See a fuller picture of how this Assistant fits into a real business, industry by industry.
What the Support Assistant helps you get
- Faster responses
- Less repetitive work
- More consistent answers
- Completed tasks
- Better handoffs
Frequently asked questions — Support Assistant
What is a Support Assistant?
It's an AI Assistant configured to answer common support questions and troubleshoot using your Brain's documentation.
Is this a separate product from a Custom Assistant?
No — it's a Custom Assistant configured for support use cases, built on Kalruck's support-oriented templates.
Can it resolve every issue?
No. It handles what your documentation covers and creates a task for your team when it can't fully resolve something.
What happens if it cannot answer?
It creates a task in AI Workspace so a human can follow up with the customer.
Can a human take over?
Yes, at any point in the thread inside AI Workspace.
How does it use the Kalruck Brain?
It searches your support documentation, policies, and FAQs before responding.
What channels does it work on?
Your website's public chat widget and AI Workspace today.
Can I customize what it's allowed to say?
Yes — you control the Brain content and instructions it's configured with.
Put the Support Assistant to work on your Brain
Start free and configure it for your business, or explore the full AI Workforce.