What job does the AI Receptionist do?
The AI Receptionist is the front door to your business. It answers from your Brain, stays within your approved business information, and hands off to your team when a question needs a human.
Answers common customer questions
Responds using only the business information in your Brain — hours, services, pricing, policies.
Captures leads
Collects contact details and interest from prospects who reach out.
Helps with bookings
Collects appointment or booking requests for your team to confirm.
Routes complex questions
Escalates when it's uncertain, instead of guessing an answer.
Follows approved business information
Never invents facts or pricing outside your Brain.
What does it use from your Brain?
The AI Receptionist doesn't own its own knowledge — it consumes your Brain, the same trusted source every other Assistant uses.
- Business hours & policies
- Services & pricing
- FAQs
- Website content
- Approved instructions
A typical enquiry
What it can do
Grounded answers only
Answers only from your Brain — it does not invent facts or pricing.
Lead capture
Collects structured contact and interest details from a visitor or caller in chat.
Booking requests
Captures appointment requests for your team to confirm — it does not place bookings directly on a live calendar.
Escalation on uncertainty
Flags when it can't answer confidently, so a human can step in.
How the AI Receptionist works with your team
AI Assistance participate in AI Workspace alongside your team — the shared place where conversations, tasks, and files live together.
Threaded conversations
Enquiries show up as threads your team can read and respond to.
Follow-ups
Unresolved enquiries can be tracked as tasks for your team to complete.
Status updates
See what's been answered and what still needs a human.
Reactive — available today
The AI Receptionist responds when a customer reaches out via chat on your website or in AI Workspace.
Proactive — planned
Scheduled or automatic outbound follow-up by the Receptionist itself (e.g. calling or texting a lead) is not available today — reminders and daily summaries exist at the AI Workspace level, not as an outbound action from this Assistant.
See the full picture at AI Workspace.
Where the AI Receptionist fits
See a fuller picture of how this Assistant fits into a real business, industry by industry.
What the AI Receptionist helps you get
- Faster responses
- More leads
- Better handoffs
- Less repetitive work
- More consistent answers
Frequently asked questions — AI Receptionist
What is an AI Receptionist?
It's an AI Assistant that answers common customer questions and captures leads or booking requests, using only the information in your Kalruck Brain.
Can the AI Receptionist answer from my own business information?
Yes — it answers only from your Brain (your documents, policies, services, and FAQs), not from generic outside knowledge.
Can it book appointments directly?
It captures booking requests for your team to confirm. It does not place bookings directly onto a live calendar today.
What happens if it cannot answer?
It's configured to escalate rather than guess, so uncertain questions get flagged for a human.
Can a human take over?
Yes — conversations happen in threads inside AI Workspace, where your team can step in at any time.
How does it use the Kalruck Brain?
It searches your Brain for relevant, approved business information before answering, rather than relying on its own assumptions.
What channels does it work on?
Today it works through your website's public chat widget and inside AI Workspace. Phone and SMS are not supported channels at this time.
Can I customize what it answers?
Yes — you control what's in your Brain and can configure the Assistant's approved instructions.
Put the AI Receptionist to work on your Brain
Start free and configure it for your business, or explore the full AI Workforce.