Blueprint
Hospitality Operations
A blueprint for answering guest questions about rooms, amenities, and policies around the clock.
Data to provide
- Room types and amenities
- Policies (check-in/out, cancellation)
- Current packages and offers
- Reservation process
Workspace usage
- Reservation questions become threads front-desk staff can review
- In-stay guest requests route to a Support Assistant or the front desk
- Offers stay consistent between chat and your website
Expected workflow
- 1
Add property details
Upload room types, amenities, and policies to your Brain.
- 2
Activate an AI Receptionist
It answers reservation and amenity questions at any hour.
- 3
Handle in-stay requests
A Support Assistant handles common questions during a stay.
- 4
Keep offers current
Update packages and offers so answers stay accurate.
Setup checklist
- Add room types, amenities, and policies
- Add current packages and offers
- Activate an AI Receptionist
- Optionally activate a Support Assistant for in-stay requests
- Invite front-desk staff to AI Workspace
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