Grounded answers, not invented ones
AI Assistance are configured to answer only from your Brain and avoid inventing facts or pricing that isn't there. When a question falls outside what the Brain covers, the Assistant is designed to escalate rather than guess.
Scope and permissions you control
A Custom Assistant can be scoped to only part of your Brain, with instructions and allowed actions you define. You decide what it can see and what it's allowed to do — not the other way around.
A human stays in the loop
Conversations happen in threads your team can review, tasks can require evidence and verification, and anything a Assistant is uncertain about is flagged for a human — automation here supports your team's judgment, it doesn't replace it.
Key takeaways
- Assistance answer only from your Brain and escalate when uncertain
- Custom Assistance are scoped to the Brain content and actions you allow
- Verification and human review stay part of the process