Current and specific beats comprehensive
A handful of accurate, current documents produce better answers than a large pile of outdated or vague ones. Start with what customers and staff actually ask about most.
Keeping data trusted over time
Outdated documents are the most common cause of wrong answers. Make replacing an outdated document a habit whenever a policy or process changes — the Brain reflects whatever is currently uploaded.
Key takeaways
- Specific, current documents produce better answers than vague or stale ones
- Start with your highest-traffic topics
- Replace outdated documents promptly — the Brain reflects what's currently there